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Help and troubleshooting

Why wasn't my trade opened?

Signals says why a trade didn't open and what to do. The common reasons, from unknown symbols to closed markets, and the fix for each.

Written for TradeMirrorly 1.5.0 · Updated

Find the signal on Signals: the reason is written under it. The common ones:

ReasonWhat to do
Your broker has no such symbolAccept the suggested name, or add it under the channel's Symbols → Symbol mapping.
AutoTrading is offAllow Algo Trading (MT5) or live trading (MT4) in MetaTrader.
The signal was too oldIt waited more than 2 minutes. Keep the computer and MetaTrader on.
The market is closedNothing to fix: the market was closed when the signal arrived.
Outside your trading hoursAs set. Change the channel's trading hours if you want it.
Copying is pausedResume with the sidebar switch or Ctrl+Shift+P.
Blocked by the news filterAs set: a high-impact release was inside your window.
Not a reply to its signalUpdates must be replies to the original signal.
No symbol or side it could readTeach the channel its words with channel keywords.

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