Browse topics
Resources
Help and troubleshooting
Why a trade didn't open, what a message means, remote support, updates and shortcuts.
Why wasn't my trade opened?
Signals says why a trade didn't open and what to do. The common reasons, from unknown symbols to closed markets, and the fix for each.
Nothing is copied: a checklist
When no signals are copied at all, check these in order: the pause switch, the channel switch, the account, the EA, then Signals.
License messages and what they mean
What 'already active on 2 of 2 devices', 'Copying is stopped', 'NOT LICENSED' and the EA's license messages mean, and the fix for each.
Remote support
Let the TradeMirrorly support team see your screen when you want help. Off until you switch it on; control and file transfer are separate switches.
Updates
TradeMirrorly updates itself and the EA together at its daily restart. How a new version is found, checked and installed.
Keyboard shortcuts
Move around TradeMirrorly without the mouse: page shortcuts, search, save, pause and the light or dark theme.